Privacy Policy

1. Introduction

HyperStream Manufacturing Co., Ltd. ("HyperStream", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or submit inquiries through our platform.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, company name, email address, phone number, job title, and country when you register.
• RFQ / Inquiry Data: Part specifications, file uploads (CAD files), manufacturing requirements, budget range, and project details submitted via our quote forms.
• Contact Messages: Any messages submitted through our contact forms.
• Newsletter: Email address if you opt in to receive manufacturing insights.
• Technical Data: IP address, browser type, pages visited, and session data collected automatically for security and analytics purposes.

3. How We Use Your Information

• To process and respond to your RFQ submissions and inquiries.
• To create and manage your account on our platform.
• To send transactional emails (quote confirmations, project updates).
• To send our monthly manufacturing insights newsletter (only if you opt in).
• To improve our website and services.
• To comply with legal obligations and protect against fraud.

4. Intellectual Property Protection

Any technical drawings, CAD files, or design data you submit to us are treated as strictly confidential. We do not share your designs, specifications, or proprietary information with any third party without your explicit written consent. We are happy to sign a mutual Non-Disclosure Agreement (NDA) upon request.

5. Data Sharing

We do not sell your personal data. We may share data only in the following limited circumstances:

• Service Providers: Trusted third-party services (e.g., email delivery, web hosting) that process data on our behalf under confidentiality agreements.
• Legal Requirements: When required by applicable law, court order, or governmental authority.

6. Data Retention

We retain your account data for as long as your account is active. RFQ and contact records are retained for a minimum of 3 years for business record-keeping purposes. You may request deletion of your data at any time by contacting us.

7. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed password storage, and access controls. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for newsletter communications at any time.
• Lodge a complaint with a supervisory authority (EU residents).

To exercise any of these rights, contact us at hyperstream@hystglobal.com.

9. Cookies

We use only essential session cookies required for authentication, CSRF protection, and flash messages. We do not use tracking or advertising cookies.

10. Changes to This Policy

We may update this policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions, please contact: